WELCOME TO JAUNT! WE ARE NOW PRE-BOARDING FOR OUR AFRICA TO THE WORLD COLLECTION!
WELCOME TO JAUNT! WE ARE NOW PRE-BOARDING FOR OUR AFRICA TO THE WORLD COLLECTION!
Cart 0

Shipping Policy

Thank you for visiting and shopping at JAUNT! The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time 

All orders are processed within 2-3 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. All tracking correspondence is sent to the email that was used at the point of sale.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur and are out of our control. Please check with the carrier for delay announcements.

 

Shipment to P.O. boxes or APO/FPO addresses

JAUNT International ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

JAUNT International is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  

International Shipping Policy

All orders are processed within 2-3 business days. Orders are shipped internationally and may take up to 30 days for arrival. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

International Mail Service Suspensions

Updated: December 18, 2020

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. Please check the carriers website for pertinent information.

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

 

Damages & Issues

Unforeseen events happen during transit. It's out of our control how postal carriers handle items in our absence. We assure you all of our packages are properly packaged and shipped to withstand rough handling during transit. 

Please inspect your order upon reception and contact us within 24 hours via email if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

JAUNT is not liable for any products damaged, missing contents or packages lost in transit. If you received your order damaged, missing contents or lost in its entirety please contact the shipment carrier to file a claim. The fastest and easiest way to file your claim is online on USPS website https://www.usps.com/  All original packing materials and boxes must be retained for inspection and claims purposes. 

If you receive a damaged product:
1. Send us a very clear photo of the damages via email: Hibeauty@jauntinternational.com
2. Include the order number at time of initial contact to expedite the replacement process.
3. Allow us 48 hours to file a claim with the carrier. Once the claim is approved we will send you a brand new product.

Please note USPS claims take a while to process. We assure you we will take good care of your damaged product swiftly.

 

Other Concerns:

If you have concerns with your order please send us a email at Hibeauty@jauntinternational.com Please be sure to include your Order Number for reference.

International customers:
Please note, we are NOT responsible for damages 
that occur in transit between third party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual address, this is because we have no control how products are repackaged to your destination.